Pop-ups accessed from the Availity Web Portal, such as Availity Help topics and third-party websites, might not open if you have a pop-up blocker activated. Pop-up blockers can be part of your browser or a separate application such as a third-party browser toolbar or anti-spyware software.
Note: The following instructions are for Internet Explorer 8.0 or higher and Firefox, which are the only browsers Availity supports. If you use a separate application other than your browser to control pop-ups, refer to that application's user documentation for assistance.
Click Tools | Pop-up Blocker | Pop-up Blocker Settings in the Internet Explorer menu bar
In the Pop-up Blocker Settings dialog box, type the addresses listed below under Allowed Sites, one at a time, in the Address of website to allow field, clicking Add after each address:
Click Tools | Options in the Firefox menu bar.
Click Content at the
top of the Options dialog box, and then click Exceptions.
Note: The Exceptions button is available only if the Block pop-up windows check box is selected. If this check box is cleared, go to step x.
In the Allowed Sites - Pop-ups dialog box, type the addresses listed below under allowed sites, one at a time, in the Address of website field, clicking Allow after each address.
Click Close in the Allowed Sites - Pop-ups dialog box, and then click OK in the Options dialog box.
Your pop-up blocker should be configured to allow pop-ups from these websites:
Note: If you access any third-party websites from the Availity Web Portal, add those sites as well.
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